Questions homeowners ask us

Three ways, whichever suits you. Fill out the form on the Book a Tech Review page, call (804) 442-6117, or email support@ultratechpc.com. You will usually hear back within 24 hours.

It is a $49 walk-through of the technology you already have, and it is thorough on purpose. We go through your Wi-Fi coverage and performance, the health and security of your devices, how reliable your home office is, whether your files are actually backed up, and how the network is put together.

Afterward you get a written scorecard by email, so the findings are yours to keep and to act on in your own time. It comes with specific recommendations and a clear next step, which might be a one-time fix, a quote for a larger project, or an ongoing support plan.

Move forward with the work within 7 days of getting your scorecard and the $49 is credited toward it, so you are paying for the job itself. The credit applies once per household.

Weekdays, evenings, and weekends. Tell us what works for your schedule when you book and we will fit around it.

Both, depending on the problem. Plenty of things get solved remotely in a single session, and that is faster for everyone. Anything hands-on gets an on-site visit: Wi-Fi coverage, equipment placement, new hardware, cabling, or a machine that will not start.

Sometimes, when a repair needs bench time that is not practical to do in your living room. You hear about it before anything leaves the house and you sign off on it. Most bench work is finished and back with you within 72 hours, and a more involved case can run longer, in which case you hear that up front.

Most visits are handled in your home or remotely.

Mechanicsville, Glen Allen, Hanover County, and the Greater Richmond area of Virginia. On-site and remote support are both available across that area.

Ask anyway. Work outside the standard service area is often still possible, and a travel charge may apply. Remote support has no geographic limit at all.

Most one-time jobs are quoted at a fixed price before any work starts. When the scope is not clear yet, support is $95 an hour with a one-hour minimum, and a standard service call fee may apply. Optional monthly plans start at $15 a month.

The full breakdown is on the residential pricing page.

Either works. If you have one specific problem, book one-time help and that is the end of it.

A monthly plan fits better when you want ongoing device monitoring, security updates, priority support across the household, and discounted on-site visits. The Tech Concierge covers that side.

The time spent is still billed. Diagnostic work is what tells you where you actually stand, and the hours that prove a drive has failed or that a machine is past economical repair are the hours that stop you spending more on it.

We flag a dead end as early as we can see one. You hear about it while there is still a decision to make, along with what the sensible alternatives cost.

Yes, and it is one of the most common jobs we take. We look at where the router sits, where the dead spots are, how old the equipment is, and how the network is configured.

Sometimes the answer is a mesh system. Often it is tuning what you already own. More on the home Wi-Fi and networking page.

Yes. Reliable Wi-Fi, secure device configuration, VPN connectivity, monitors and peripherals, and a backup that actually runs. See home office support.

Yes. Setting up a backup that runs on its own, keeping security updates current, and turning on multi-factor authentication for the accounts that matter are all part of residential work.

The photos are usually what people care about most, and they are usually the least protected thing in the house.

Both. Our certifications cover Microsoft, security, and macOS.

Computers and laptops, home and small-business networks, routers and Wi-Fi equipment, printers, and smart-home devices such as cameras, doorbells, thermostats and smart speakers.

Phone setup is included. If email will not send on your phone, or it will not stay on the Wi-Fi, that is something we sort out. Physical repair sits outside what we take on, which covers screens, charging ports and batteries, and televisions sit outside it as well.

A veteran-owned, locally operated technology practice run by Travis Greene, working with homeowners and small businesses in the Greater Richmond area since 2016. More on the about page.

Microsoft 365 and Security+, along with further certifications in Microsoft, security, and macOS.

Yes, and that is the part customers mention most often. You should finish a visit knowing what was wrong, what was done about it, and what you can handle yourself next time.

Several customers have said exactly that in writing. You can read them on the reviews page.