Last Updated: March 24, 2026

At Ultra Tech, we respect your privacy and take data security seriously. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website, contact us, or work with us for residential or business technology services in Mechanicsville and the Greater Richmond area.

1. Information We Collect

We may collect the following types of information:

• Contact Information: such as your name, email address, phone number, and service address when you submit a form or contact us directly.
• Service Inquiry Information: such as the details you provide about your home or business technology needs, service plans, comments, or support requests.
• Technical Information: such as device details, hardware configurations, system logs, or troubleshooting information when needed to provide support.
• Managed Service Information: for clients using ongoing support or management services, we may process information related to devices, security status, configuration settings, and backup systems as necessary to deliver those services.

We only collect information that is reasonably necessary to communicate with you, provide support, improve service delivery, and operate our business.

2. How We Use Your Information

We use your information to:

• Respond to inquiries submitted through our website or by email
• Schedule consultations, support sessions, or service visits
• Recommend services or support options based on your request
• Deliver residential or business technology services
• Maintain, secure, and support managed devices or environments when authorized
• Improve our website, service experience, and communication

We do not sell, rent, or trade your personal or business information to third parties.

3. Forms, Email, and Communications

When you complete a contact form, request a Tech Review, or email us directly, the information you provide is used only for communication, scheduling, service qualification, and support follow-up.

If you become a client, we may retain relevant communications and service-related records as part of your account history, support documentation, or project records.

4. Cookies and Website Analytics

Our website may use basic cookies or similar technologies to support site functionality, improve user experience, and help us understand general website traffic.

If analytics or third-party website tools are used, they may collect limited non-sensitive information such as browser type, device type, pages visited, and general usage behavior.

We do not use website tools to sell personal data or build advertising profiles based on your service inquiries.

5. Third-Party Services

We may use third-party providers to help operate our website, forms, email, hosting, backups, or technology services. These providers may process information only as needed to support our operations.

Depending on the services provided, this may include platforms used for:

• Website hosting
• Form processing
• Email communication
• Remote support tools
• Cloud backup and storage
• Device and identity management

For managed services and backup-related offerings, this may include platforms such as Microsoft Entra, Microsoft Intune, Amazon Web Services (AWS), Azure, and other business tools required to deliver authorized support.

6. How We Protect Your Information

We take reasonable administrative, technical, and operational steps to protect the information we handle.

Our security practices may include:

• Identity Protection: using Microsoft Entra to manage identities and enforce security controls such as Multi-Factor Authentication (MFA) and Conditional Access where appropriate.
• Endpoint Management: using tools such as Microsoft Intune to maintain compliance policies, patching, encryption, and device protection for managed environments.
• Secure Remote Access: using encrypted, professional remote support tools that require your permission to begin a session.
• Automation and Security Maintenance: using PowerShell, Graph API, and other administrative tooling to improve consistency, reduce human error, and support secure service delivery.

No method of electronic transmission or storage is guaranteed to be completely secure, but we work to apply practical, security-focused standards appropriate to the services we provide.

7. On-Site and Remote Professionalism

Whether we provide support remotely or on-site, we treat client environments with care and confidentiality.

• Remote Support Sessions: are conducted only with your knowledge and permission.
• On-Site Visits: are handled with discretion and respect for the privacy of your home or business environment.
• Confidentiality: We do not intentionally disclose private client information except as necessary to provide services, comply with legal obligations, or protect rights and safety.

8. Your Rights and Choices

You may request that we:

• Confirm what contact or account information we maintain
• Correct inaccurate information you have provided
• Remove or update certain information, subject to legal, billing, operational, or service-related retention needs
• Remove devices from management platforms when applicable and authorized
• Discuss additional privacy or security concerns related to your service environment

To make a request, please contact us using the information listed below.

9. Data Retention

We retain information only as long as reasonably necessary for communication, service delivery, support history, account management, legal compliance, or legitimate business recordkeeping.

If you are no longer a client, some records may still be retained for administrative, tax, security, or legal purposes.

10. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children through our website.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, tools, or practices. Any updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or want to request an update or deletion of your information, please contact:

Ultra Tech Services, LLC
Email: support@ultratechpc.com
Phone: (804) 442-6117